Order Validity
Validate orders must be placed by our Shopping Cart system. Order sent by email may be ignored by sales department. Customer should pay the order within 21 days, otherwise the order may be deleted by the system.
Taxes & Import Duties
We do not charge taxes on shipments to any state or country.
However, YOUR COUNTRY MAY CHARGE YOU TAXES, Duties and fees over which we have no control. If you decide not to pay these taxes, Duties and fees when your parcel arrives, then you still remain responsible to us for the cost of the goods and outward shipping. If the goods are returned to us, then you will owe us additionally for the return shipping cost and a re-stocking fee of 10% of the total product purchase price. The remaining balance will then be stored as a credit for your next order use or refunded back to your credit card . In some countries, if you refuse your shipment, your Customs charge us for the duty you refused to pay! In that case you are then liable to us for that duty. Goods will be taxed according to local taxes. For more details, please contact the customs department of your province/state/country.
Delay, Loss or Damaged Goods
All goods we stock are inspected on receipt from our suppliers and again before we ship to you. We pay express shippers extra to insure all our shipments which have declare value over USD100 fully. It is very unusual for goods to be damaged in shipment, but if it should happen, this is what to do: If you receive damaged goods from shippers, advise UNCompany.com by email within 7 days and we will make arrangements for the express shippers to inspect the goods and then return them to us. Please do not return damaged goods to us without contacting us first or you will invalidate the insurance. DO NOT RETURN THE ITEMS TO US. ALL ITEMS ARE SENT IN PERFECT CONDITION. YOU MUST MAKE A CLAIM WITH SHIPPERS BEFORE THE PRODUCT WILL BE REPLACED.
If it’s confirmed the compensation is valid to be made, the compensation value is always refer to the value declared on the invoice.
After we have received the damaged goods back here, we will ship a replacement – of the same item – to you at no cost. If you prefer immediate replacement, we will do that, subject to stock and will charge for what we ship. You will receive a refund from us after we receive the original goods back in good condition.
If you receive damaged goods from the Post Office please report it to them.
UNCompany does not take responsibility for the delay or lost of goods by shippers or any customs seizures/confiscation. If this happen, please advise UNCompany.com via email, we will try to contact the shipper or the custom to solve out the issue. Again, YOU MUST MAKE A CLAIM WITH EXPRESS SHIPPERS.
UNCompany reserves all the rights of making the final decision on compensation.
Returns and Exchanges
Return the item within 10 days carefully packed with original wrappings and in new, unused and saleable condition, for exchange, credit or refund. Returned items will incur a 10% restock fee. The item must be returned to us, and undamaged, within ten days of the shipping date. Returns received between 10 and 30 days after original ship date will be subject to a restock fee of 50%. All you have to do is make sure you wrap it securely, prepay and insure that item, then send it back. Shipping and handling on return merchandise is non-refundable. Shipping costs are not refundable. Painted parts are not refundable. All items must be returned in PERFECT and SEALED condition if you really want to refunded.
No guarantee on the products of improper use. Customer should read the instructions carefully before using the product. If you found damage or problems with your purchase, please contact us within 24 hours for immediate action.
You are responsible for any damage or loss occurring during return, so we suggest that you insure the item for your security. It is not uncommon for mass produced products under $100 to have minor imperfections. You can resolve most of these problems yourself with careful use of a little polish.
For countries where airsoft is illegal, we will not provide any warranty guarantee or money back guarantee for customs confiscation. For more details, please contact the customs department of your province/state/country.
Back Orders
If an item you ordered was temporarily out of stock, we will advise you in the email that the arrival of next shipment. We never charge for items we are unable to ship.
Pre Orders
We accept preorders for brand new releases. They will be shipped as soon as stock arrives. Shipping charges will be at normal rates.
